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How tk67 Handles Your Account Rights

We built tk67 for Bangladesh players who want clear terms around their accounts, payments and data. This page covers where we operate, what rights you hold, and how to reach us if you need changes to your account or information.

User data accessAccount rightsJurisdiction noticeContact pathsPolicy updates
tk67 How tk67 Handles Your Account Rights
DATA & SECURITY

How We Handle Your Information

When you create an account and fund it with bKash, Nagad or Rocket, we collect the information needed to verify your identity, process transactions and keep your account secure. We do not sell your data to third parties, and we follow standard encryption practices for payment processing and account authentication.

Data Collection

We collect your mobile number, payment details and transaction history to operate your account. This data is used for identity verification, withdrawal processing and account security — not for marketing without your consent.

Payment Security

bKash, Nagad and Rocket transactions are processed through secure third-party gateways. We do not store your wallet PIN or OTP codes. Payment records are kept for reconciliation and dispute resolution.

Data Retention

We retain account records and transaction logs for the period required by payment processors and applicable law. When you close your account, transaction history is archived but not immediately deleted due to regulatory obligations.

Your Rights

You can request a copy of your account data, correct inaccurate information or ask us to close your account. Submit these requests through support; we process them within the timelines we confirm when you open the ticket.

LEGAL CONTACT

How to Reach Us About Your Rights

If you need to request account data, ask about jurisdiction, dispute a transaction or close your account, we handle those requests through the support channels below. Each request is logged and processed according to the timelines our team commits to when you open a ticket.

Team online

Live Chat

Open the chat widget from any page when you are logged in. Our team handles legal queries, data-access requests and account disputes through the same channel you use for payment questions.

Email Support

Send your request to the support email shown in your account dashboard. Include your username and a clear description of what you need — data export, account closure or clarification on terms.

Account Settings

Log in and navigate to account settings to review your profile data, update contact details or submit a formal data-access request. Some actions require identity verification before we process them.

Common Questions About Your Rights

Access depends on local law in your area. We do not provide legal advice on whether online gaming is permitted where you live. If local law prohibits it, you should not use our services.

Log in and go to account settings, or contact support with a data-access request. We will send you a file with your profile details, transaction history and any other data we hold about your account.

Yes. Contact support to request account closure. Transaction records are archived for regulatory compliance, but your profile and contact details are removed once outstanding obligations are settled.

We use licensed third-party payment processors for mobile wallet transactions. These processors handle the secure transfer of funds and comply with local payment regulations. We do not store your wallet PIN.

Open a support ticket with your transaction ID and a description of the issue. Our team reviews the payment logs, contacts the processor if needed, and responds with a resolution or next steps.

We share necessary data with payment processors and service providers who operate parts of our platform. We do not sell your information to marketing companies or unrelated third parties.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.